Privacy Policy

THIS IS AN IMPORTANT DOCUMENT. PLEASE READ IT CAREFULLY! IT IS INCORPORATED BY REFERENCE IN OUR TERMS & CONDITIONS.

We, The Sales Clinic CC, owners of www.beautifularomas.co.za (the Beautiful Aromas website), value your privacy.

We invite you to contact us if you have any questions about this policy.

Please email our Information Officer at info@beautifularomas.co.za or make use of the contact information elsewhere on this website.

This policy applies to you if you are:

  • a visitor to our website; or
  • a customer who has ordered goods or services that we provide.

The Sales Clinic shall take all reasonable steps to protect the personal information of Users in terms of the Protection of Personal Information Act  (“POPIA”). For the purpose of this policy, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000.

Collection of personal information

When you create an account or purchase something from our website/online store, as part of the transaction process, we collect the personal information you provide us. You will no longer be anonymous to us.

This personal information may include, but is not limited to:

  • your name and surname
  • your email address
  • your telephone number
  • your company name, company registration number, and VAT number (if applicable)
  • your postal address or street address
  • your username and password
  • your payment information

We will use this personal information to fulfil your account, provide additional services and information to you as is reasonably appropriate, and for any other purposes set out in this policy.

You acknowledge that you provide your personal information for the purposes stated in this policy and in doing so provide your consent and permission to us to use your personal information for the purposes stated in this policy.

Purpose of collecting your Personal information

We may use your personal information to fulfil our obligations to you. We may use or process any goods information, services information, or optional information that you provide to us for the purposes that you indicated when you agreed to provide it to us. Processing includes gathering your personal information, disclosing it, and combining it with other personal information.

We generally collect and process your personal information for various purposes, including:

  • communication purposes – such as contacting you in connection with your purchase, potential purchase or inquiry
  • goods purposes – such as collecting or delivering orders for, supplying, and supporting our goods
  • services purposes – such as collecting or delivering orders for and providing our services
  • marketing purposes – such as pursuing lawful related marketing activities
  • business purposes – such as internal audit, accounting, business planning, and joint ventures, disposals of business, or other proposed and actual transactions
  • legal purposes – such as handling claims, complying with regulations, or pursuing good governance.
  • retention purposes -such as to remember your information so that you will not have to re-enter it during your next order on our website (if you opted to create an account)

Acceptance required

In order for us to comply to POPIA we need your consent to collect your personal information for the purposes stated in this policy.

Your acceptance of the Terms and Conditions, which includes the terms of this Privacy policy, constitutes your consent when you order any of our goods or order, register for, or use any of our services. If you do not agree with anything in this policy, then you may not order any of our goods or order, register for, or use any of our services.

Deemed acceptance

By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.

Legal capacity

You may not access our website or order our goods or services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts. By using the Website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.

What we won’t do

We will not sell personal information. We will not wilfully share personal information with any other party not related to the above mentioned purposes. No personal information will be disclosed to anyone except as provided for in this privacy policy.

We will not use your personal information to contact you again after your purchase has been concluded or your inquiry has been resolved, unless it is related to a purchase, transaction or inquiry.

Sharing

We may share your personal information with third parties for the purposes of fulfilling our obligations to you among other purposes:

  • other divisions or companies within the group of companies to which we belong so as to provide joint content and services like registration, for transactions and customer support, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about our products, services, and communications
  • an affiliate, in which case we will seek to require the affiliates to honour this privacy policy
  • our goods suppliers or service providers under contract who help supply certain goods or help with parts of our business operations, including delivery of goods, fraud prevention, bill collection, marketing, technology services etc.
  • banking partners as required by credit card association rules (in the event that you utilise the services to make/receive payments/refunds )
  • other third parties who provide us with relevant services where appropriate.

Please note that these third parties may contact you through an automated process via the personal information you have provided, even if for some reason the transaction or potential transaction has not been concluded successfully. We do not authorise any contact other than that related to the purposes in this policy.

We may need to disclose personal information to our employees that require the personal information to do their jobs. These include our responsible management, manufacturing, dispatch, human resources, accounting, audit, compliance, information technology, or other personnel.

Your obligations

You may only send us your own personal information or the information of another data subject where you have their permission to do so.

Amendments

We reserve the right to amend this policy or any parts thereof at any time and without notice. Amendments to this policy take effect 24 hours after the policy has been amended on our web site, and your continued use of the site implies your acceptance of the policy as amended. If you do not agree with the changes, then you must stop using the website and stop ordering our goods or services.

We will indicate the date this policy was last updated at the end of this policy.

Change of ownership

If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information before such transfer.

Security

We take the security of personal information very seriously and always do our part to comply with applicable data protection laws.

Our website www.beautifularomas.co.za is hosted on a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders and to limit and restrict the potential interception of personal information by an unauthorised party. We can however not guarantee that personal information will not be intercepted by an unauthorised party, although the systems in place are specifically there to limit this possibility.

We authorise access to personal information only for those employees who require it to fulfil their job responsibilities. We implement disaster recover procedures where appropriate.

We make use of a reputable, safe and secure payment gateway. This payment gateway is however owned and operated by an independent entity.

Accurate and up to date

We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online (if you opted to create an account), or by emailing or phoning us.

Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.

Retention

We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:

  • retention of the record is required or authorised by law; or
  • you have consented to the retention of the record.

During the period of retention, we will continue to abide by our non-disclosure obligations and will not unlawfully share or sell your personal information.
We may retain your personal information in physical or electronic records at our discretion.

Updating or removing

You may choose to update or remove the personal information you have submitted to us, by accessing you account with your username and password or by contacting us by phone or email. It is your responsibility to avoid unauthorised access to your account. Your username and password is the key to your account.

Enquiries

Please do not hesitate to contact us via our email: info@beautifularomas.co.za or the Whats App number provided on the contacts page, if you feel any use of your personal information was unauthorised.

If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please contact us.

Last updated: 2024/06/04