Return Policy

THIS IS AN IMPORTANT DOCUMENT. PLEASE READ IT CAREFULLY. IT IS INCORPORATED BY REFERENCE IN OUR TERMS & CONDITIONS.

We aim to excel when it comes to customer satisfaction. If you are not satisfied with any of our products, our delivery process or have any questions or suggestions regarding your order, please contact us and have your invoice ready. We will try our best to solve your problem as quickly and effortlessly as possible.

Incomplete orders

The provision of goods and services by The Sales Clinic CC is subject to availability.

If an order was supplied incomplete, we will deliver the balance of the order at no additional cost to yourself, as soon as possible. You do not qualify for a return of the items already delivered, simply because the order was incomplete.

Returns

You can only return items for an exchange, under the following, limited circumstances:

  • Goods that have been supplied incorrectly.

Sometimes we may accidentally deliver the wrong product to you. We do apologise in advance if that happens. If you receive a delivery where the contents of the package do not match the items listed on the order confirmation included in the package, you agree to notify us without delay. Please contact us at info@beautifularomas.co.za within 7 days of you having received the package. We will not be liable for errors not reported within 7 days.

To be eligible for a return in this case, the incorrect item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.

We will exchange the incorrect item(s) with the correct item(s) as per your original order, unless we come to a different, amicable agreement with you and confirm this in writing to you. We will usually first need you to return the incorrect item(s) to us at no charge to you (we will arrange collection of the items).

  • Goods that were damaged during delivery to

Goods are placed in secure packaging for protection during transport. Unfortunately products may still get damaged or there may be missing parts at the time of delivery to you. Please bring such damage or loss to our attention within 3 days after receipt of the goods. To be eligible for a return in this case, you must have indicated such damage/loss in writing and on the waybill/delivery note when accepting the goods.  Any photographed evidence of the damaged packaging and/or goods/parts will accelerate the validation of your claim and the subsequent replacement of your order with new parts/product(s). We will arrange to collect the damaged/incomplete product(s) from you and arrange to have it replaced in whole or partially, whatever the case may be, as soon as possible and at no charge.

  • Defective goods.

Our aim is to deliver only high quality products to you, that are in good working order and without defects. (A defect is a material imperfection that causes inadequacy or failure; a shortcoming or deficiency in the characteristic of a product)

The following will NOT be regarded as defects and will not entitle you to a return:

  • faults resulting from normal wear & tear;
  • damage owing to negligence, user abuse or incorrect usage of the product;
  • damage owing to electrical surges or coastal air corrosion;
  • damage owing to a failure to adequately care for the product;
  • damage owing to unauthorized alterations to the product;
  • where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you.

Warranty

Section 56 of the Consumer Protection Act may apply to your order. If you qualify as a consumer in terms of the CPA then all of our goods sold to you are sold with an implied warranty of quality against any defects for 6 months of normal household use, from the time we supplied the goods, subject to it being used and maintained as per the operating instructions.

If you have received a product which turns out to be defective or otherwise of deficient quality, you should notify us without delay, as soon as reasonably possible after you become aware of the defect or lack in quality, but in any event within 6 months after delivery of the product.

Repair vs. Replace vs. Refund

We will either repair or replace an item if it is still under warranty. If we do need to replace or repair an item, we will contact you as soon as reasonably possible to organise the necessary repair or replacement of the item.

We will, and specifically in this order, try and repair an item before we replace it.

If repair is not possible or in our sole discretion uneconomical, then we will replace.

If neither repair nor replacement is in our sole discretion viable, then we will refund the purchase price of the item that was returned to us, subject to the warranty and all such terms, conditions, policies and notices, as amended from time to time.

A refund cannot be processed before defective goods have been returned to us and we have had an opportunity to inspect the goods ourselves. We will notify you if you qualify for a refund. If you qualify, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

The provision of goods and services by The Sales Clinic CC is subject to availability. In cases of unavailability, we will offer an alternative item as close as possible to the original item you have ordered or refund you in full. A credit will automatically be applied to your credit card or original method of payment, within 30 days.

To complete the return of any defective goods, we require the following:

  • A receipt or proof of purchase.
  • The reason for your return, in writing and as thorough as possible.
  • Your daytime contact information (At least a cellphone number & email address).
  • Confirmation of your daytime delivery address for collection of the goods.

Kindly send this information to info@beautifularomas.co.za.

*Do not return any physical goods before we reply to your email or contact you. We will arrange collection of the goods, if applicable.

Preparing your products for a return

If you are returning goods to us, please ensure the following:

  • Your parcel is sufficiently and securely packaged for handling and any necessary cargo transfers. If you have to re-use an old box, make sure that all old bar-coded labels or address labels have been completely removed to avoid sortation issues and delays to your goods being correctly returned to us. Also ensure there are no holes/tears or corner dents that could ultimately weaken the box during transport. (No claims will be entertained for goods that are damaged, while being returned with insufficient packaging.)
  • Your return reference number is clearly marked on the outside of the parcel; and
  • All accessories and parts that were sold with the product are included.
  • The goods are returned in the original packaging.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

Collection of a return

We will arrange collection of the returned goods at the address you provide, as soon as reasonably possible after you have notified us that the goods have been sufficiently prepared for a return.

Inspection and validation of your claim

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please allow 10 working days from the date on which the item or package was collected for it to reach us.

If you claim that our goods are defective, our technicians will examine the actual goods for defects and report to us. If our technicians report that the goods were misused, were of good quality, were not provided to you for a specific purpose or were suitable for that purpose, were not in the original packaging, or were not in the original condition ‘as new’ (if applicable), then we will not replace or refund the goods.

If your claim is declined, we may give you the option of an ‘out of warranty’ repair by providing you with a quotation to repair and return the repaired goods, at your own cost. You authorise us to dispose of, donate, or repair and resell goods that are the subject of a declined claim or ‘out of warranty’ quotation, if you do not accept the quotation and pay the cost of repairs within 30 days after your claim was declined or the quotation provided.

If we do not accept that we supplied defective or unsuitable goods, and our customer services department has not been able to help, any customer may still take the matter up with the consumer goods and services ombudsmen or other dispute resolution body, or take legal action. The dispute resolution procedures under the CPA do not necessarily apply to all transactions with us. This policy does not exclude any other rights customers may have.

Please return your item(s) to:

The Sales Clinic CC
58A 8th Avenue, 
Boston, 7530
Cape Town
Western Cape
South Africa

Amendments

We reserve the right to amend this policy or any parts thereof at any time and without notice. Amendments to this policy take effect 24 hours after the policy has been amended on our web site, and your continued use of the site implies your acceptance of the policy as amended. If you do not agree with the changes, then you must stop using the website and stop ordering our goods or services.

Last updated: 2024/06/04